Senior Dairy Technology Support Specialist

Are you ready to play a pivotal role in transforming dairy operations across the USA? CowManager is expanding -together with partners - its markets in the U.S. To drive our growth, we are searching for a Senior Dairy Technology Support Specialist. With our innovative ear sensor technology, CowManager empowers farmers in over 40 countries to optimize herd health, fertility, and nutrition using cutting-edge data insights. 

As a key member of our U.S. team, you will provide high-level technical support, training, and consultancy to dairy producers and industry partners, ensuring they maximize the benefits of our revolutionary system. If you have deep industry expertise, technical proficiency, and a passion for dairy innovation, we invite you to join us. 

The job 

• Serve as a trusted advisor to dairy farmers and industry partners, providing expert guidance on system optimization and best practices; 

• Provide high-level technical support via phone, email, and on-farm visits, troubleshooting issues and ensuring seamless integration with herd management systems; 

• Proactively monitor CowManager systems across the U.S., identifying potential challenges and escalating critical issues to our Netherlands-based development teams; 

• Use Expert level of knowledge of US dairy farming to define and indicate improvements of the CowManager platform 

• Oversee and execute on-site installations, ensuring smooth onboarding of hardware and software interfaces; 

• Deliver advanced training programs, both remotely and on-farm, to maximize user adoption and system effectiveness; 

• Collaborate closely with our U.S. dealer network, industry partners and sales teams to support product positioning,customer onboarding & engagement; 

• Represent CowManager at industry expos, conferences, and trade events, showcasing our technology and building strategic relationships; 

• Drive continuous process improvements, identifying opportunities to enhance system functionality, customer experience, and operational efficiency;

• Work closely together with the Worldwide CowManager Support team as well as with other teams in the Netherlands .

About CowManager 

CowManager is an innovative and international company in the agricultural sector. We give our employees the chance to fulfill their (professional) ambitions. As inventors of the very first ear sensor technology for dairy cattle, we work shoulder-to-shoulder with our coworkers, partners and customers, driven by big data and passionate about cow welfare. Our company's headquarters resides on an active dairy farm in the Dutch countryside. We value a healthy work-life balance and our employees have a genuine passion for our sector and our service. Our goal? Farm differently.

The skills 

• Extensive experience in the dairy industry, with a strong understanding of cattle health, reproduction, and nutrition;

• Hands-on experience working with cattle, dairy technology, and herd management systems;

• Strong technical skills, including IT proficiency and a solid grasp of network infrastructure;

• Proven ability to diagnose and resolve technical challenges in a fast-paced, customer-centric environment;

• Exceptional communication and presentation skills, with the ability to convey complex information to diverse audiences;

• Ability to manage multiple priorities, problem-solve independently, and adapt to dynamic on-farm environments;

• Fluency in Spanish is a big advantage;

• Living in the west of the USA;

• Willingness to travel as needed to support farmers and industry partners across the USA. 

Benefits

• Be part of a dynamic and growing international company at the forefront of dairy innovation;

• Work closely with progressive dairy farmers to improve herd performance, profitability, and sustainability;

• Enjoy a high level of autonomy and responsibility in a flexible, results-driven work environment;

• Collaborate with a passionate team that values expertise, innovation, and long-term customer relationships;

• Competitive salary, comprehensive benefits, PTO, and professional development opportunities.