Support Specialist (Waikato, New Zealand)

Will you help to improve dairies across New Zealand using CowManager? Our revolutionary monitoring system is being used by dairymen in over 40 countries. CowManager has big ambitions and is expanding in New Zealand. The support specialists make sure the CowManager system is used in the best possible way on farm. Will you strengthen our team? Join us as a Support specialist!

The Job

• Based in Waikato Region

• Answer (phone and email) questions from farmers and salesreps regarding their CowManager system;

• Daily monitoring of the CowManager Systems with a pro-active approach (communication (and escalation if necessary) of bugs, incidents, wishes to the relative teams in the Netherlands);

• Installations of cow data interfaces between CowManager and other herd management systems;

• Perform installations for new customers on-site, installing the hardware and assist and train the customers in maintaining their system;

• After Sales training to help dairy farmers experience the full value of CowManager and gain the maximum benefits from the system. This will be done by on-going training with customers via TeamViewer and on-farm meetings;

• Work closely together with the dealer team / sales reps in NZ;

• Work closely together with the CowManager Support team in the Netherlands.

About CowManager

CowManager is an innovative and international company in the agricultural sector. We give our employees the chance to fulfill their (professional) ambitions. As inventors of the very first ear sensor technology for dairy cattle, we work shoulder-to-shoulder with our coworkers and customers, driven by big data and passionate about cow welfare. Our company's headquarters resides on an active dairy farm in the Dutch countryside. We value a healthy work-life balance and our employees have a genuine passion for our sector and our service. Our goal? To do better together!

The Skills

• Great affinity with the dairy industry with a basic understanding of cattle reproduction and health; customer oriented;

• Experience handling and working with cattle;

• IT affinity and advanced computer skills;

• Basic experience with computer networks, experience with the main on-side dairy technology;

• Hands-on mentality, not afraid to improvise on the spot;

• Problem solving, analytical;

• Searching for process optimization;

• Able to prioritize;

• Willing and able to travel when needed;

• Excellent communication skills. Delivery of the CowManager product specifications to farmers and conferences. A good listening skills and empathy;

• Good organization and administrative skills;

The Benefits

• You will be part of a growing team of professionals in NZ

• A chance to engage deeply with dairy farmers and assist them in improving their herd's health, fertility, nutrition performance as well as their financial performance

• Working on long-term relationships with dairy producers throughout NZ

• A family culture with an informal and personal atmosphere

• An inspiring work environment with a dedicated team

• Independence and high level of responsibility

• A competitive salary plus benefits & PTO

• A flexible schedule